Privacy Policy

Read Privacy Policy Effective from January 1, 2022

Because we're an internet company, some of the concepts below are a little technical, but we've done our best to describe them in a straightforward and easy-to-understand manner. We look forward to hearing from you with any questions or concerns you may have about this policy.

Scope of privacy policy

This Privacy Policy covers the data we collect from you when you use our website or online Products.

  • Online solutions: our all online products available in the online marketplace.
  • Website: official website, webpages, and all related sub-domains.
  • CloudXtra Services: including our website and cloud-based online solutions.

Right to change privacy policy

CloudXtra has the right to change its privacy policy anytime accordingly. If we make any changes, we will update the "Effective beginning" date at the top of this Privacy Policy to let you know. If we make any significant changes, we will notify you in advance (such as by adding a notice on the website, or by sending you an email notification).

What information about you do we collect?

CloudXtra Collects the following information about users.

Account and Profile Information: When you create an account or make a transaction, we collect information about you and your company. We gather the following information:

  1. Email address and other contact information
  2. Name, credit card number, billing address, and VAT number are all examples of billing information.

Another user (such as a team lead or system administrator) may create an account for you and submit your details in some instances (most commonly when your company or school requests that you use our products).

User Files: We save user-uploaded files as well as processed output files so that you have adequate time to process and download them. Learn more about how we store and protect the data we gather.

We collect some technical information while using our solutions

Web Logs: When you visit our website, our servers automatically store information ("log data"), which includes information sent by your browser every time you visit a website. Your IP address, the address of the web pages you viewed, browser kind and settings, the date and time of your request, and cookie data are all examples of log data.

Error Reporting from Downloaded Products: When you use our downloadable products, we collect error reporting information to help us improve our products and services. When the software meets a problem, it will send troubleshooting information to our servers. This feature can be disabled in the software settings, and you can select whether or not to send the data. We gather the following information:

  • Error details about the failed task, such as the parameters used, the adjustments made, the log output, and the file names utilized.
  • RAM allocation, hostname, and presently logged in username are all examples of operating system information.
  • Information about the Downloadable Product, such as its name and version.

Software Updates and License Information from Downloadable Products: Our Downloadable Products communicate with our servers for licensing and update purposes. The name and version of the Downloadable Product, information about your computer such as hostname and presently logged in username, and your Internet Protocol address are all examples of information we collect for these purposes (IP).

Cookies and Tracking Technologies: To provide functionality and recognize you across different Services and devices, CloudXtra and our third-party partners, such as our analytics partners, advertising partners, and cloud storage providers such as Google Drive or Dropbox, use various technologies to collect information, such as cookies and other tracking technologies (e.g., web beacons, device identifiers, and pixels).

CloudXtra collect data from multiple sources

Information obtained from third-party services: We also get information from third-party sources and integrate it with data collected through CloudXtra Services. If you use the "Sign in with Google" feature to log into CloudXtra Services, we may have access to your Google email address. Any access to such Information that we may have from a third-party social or authentication service is subject to the service's authorization requirements. By allowing us to connect with a third-party service, you give us permission to obtain and keep your email address, as provided by the third-party service, and to use it in line with this Privacy Policy.

How CloudXtra use the stored data

  • We use the data we collect to offer you with CloudXtra Services.
  • To (1) prevent fraud and (2) validate software license information, we use your Internet protocol (IP) address.
  • We connect with you and offer you with customer service using your Contact information, such as your email address.
  • We use your billing information to (1) send you an invoice; (2) allow you to pay the fees associated with the use of your product; and (3) manage your account.
  • We validate software license information using information from your operating system.
  • We utilize information about your operating system and errors to correct software bugs and enhance our products.

When and how do we share data?

Third-party firms or individuals that we hire to process data on our behalf in accordance with our instructions and our Privacy Policy. Consider the following scenario:

  • The payment processing businesses we use have access to your billing and contact information.
  • To assist us in detecting fraud, we share your IP address with payment and security providers.

Some of the information we collect may be collected on our behalf by third-party providers.

Government agencies or law enforcement authorities. We only share information if we believe it is reasonably required to do so to comply with a law, regulation, or legal request; to protect the public's safety, rights, or property; or to identify, prevent, or otherwise address fraud, security, or technical concerns.

How we store and secure the collected data?

Storage and protection of data

We use technical safeguards to keep your information safe. SSL encrypts all data sent to and from the website

While we take security measures to protect your information, no security system is impenetrable, and due to the nature of the Internet, we cannot guarantee that data is completely secure from third party tampering while it is being transmitted over the Internet, stored on the system. us, or kept under our

How long do we preserve data?

Account and Payment Information: We store user’s account information for as long as their account is active, as well as for a reasonable period after that in case you wish to reactivate the Services. Some of your information is also retained to comply with our legal requirements, resolve disputes, enforce our agreements, support business operations, and to develop and improve our Services.

User Files: After upload or processing, all user-uploaded files, as well as processed output files, will be permanently erased. We keep the files on our servers solely to allow you adequate time to process and download them. These files are not backed up. We don't have access to your files unless you give us permission.

User Public Shared Files: Using our "Sharing" options, you can select to share processed output files with others (such as sharing them by email or by generating a public link). We make a duplicate of the file and store it for the duration of the shared link when a public link is generated for a shared file. The shared files are accessible to everyone who has the shared link. The access link and shared files will be automatically erased 7 days after they were shared.

How do we send the data we collect around the world?

CloudXtra is an international service. You authorize us to transmit and store your information outside of your home country, including to the Netherlands, for the reasons indicated in this policy by using our products or services. In such nations, privacy safeguards and authorities' rights to access your personal information may differ from those in your native country.

How we access and arrange users’ data?

You have choices about the information we have about you, which are outlined below. You can send us an email, if you want to use these options. If you're living and a resident of the European Economic Area,then you can:

  • Clients can see what information CloudXtra have about you. If you ask us for it, we'll normally give it to you within 30 days.
  • Request that your information be updated or removed. In your settings, you can make changes to your information. Please contact us if you are having trouble changing your information or if you would like it removed.
  • If you don't want us to process your information, let us know. users have the right to request by sending email or live chat that we no longer use your information. We only send you marketing information if you've agreed to it, but you can easily unsubscribe at any moment if you don't want us to.
  • Disable cookie protection. Our Cookies & Tracking Notice explains how to manage cookies in your browser.
  • Have the information you gave us forwarded to another organization where we hold it with your approval or for the fulfilment of a contract with you, if that's technically possible.
  • Make a formal complaint to a regulation. If you live in the European Economic Area and believe we haven't followed data protection regulations, you have the right to file a complaint with the Dutch Data Protection Commission or your local supervisory body.
Our child-friendly policy

CloudXtra services are not available to children under the age of 16. If you are based in the European Economic Area (EEA), you may only use CloudXtra Services if you are over the age at which you can give your consent to data processing under your country's legislation, or if you have supplied us with verified parental consent for your use of CLOUDXTRA Services. Please notify us if you are a parent and discover that your child is using CLOUDXTRA Services and you do not want them to.

If you have any question or advise about CloudXtra Privacy Policy then send us an email at

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