Because we're an internet company, some of the concepts below are a little technical, but we've done our best to describe them in a straightforward and easy-to-understand manner. We look forward to hearing from you with any questions or concerns you may have about this policy.
CloudXtra Collects the following information about users.
Account and Profile Information: When you create an account or make a transaction, we collect information about you and your company. We gather the following information:
Another user (such as a team lead or system administrator) may create an account for you and submit your details in some instances (most commonly when your company or school requests that you use our products).
User Files: We save user-uploaded files as well as processed output files so that you have adequate time to process and download them. Learn more about how we store and protect the data we gather.
Web Logs: When you visit our website, our servers automatically store information ("log data"), which includes information sent by your browser every time you visit a website. Your IP address, the address of the web pages you viewed, browser kind and settings, the date and time of your request, and cookie data are all examples of log data.
Error Reporting from Downloaded Products: When you use our downloadable products, we collect error reporting information to help us improve our products and services. When the software meets a problem, it will send troubleshooting information to our servers. This feature can be disabled in the software settings, and you can select whether or not to send the data. We gather the following information:
Software Updates and License Information from Downloadable Products: Our Downloadable Products communicate with our servers for licensing and update purposes. The name and version of the Downloadable Product, information about your computer such as hostname and presently logged in username, and your Internet Protocol address are all examples of information we collect for these purposes (IP).
Cookies and Tracking Technologies: To provide functionality and recognize you across different Services and devices, CloudXtra and our third-party partners, such as our analytics partners, advertising partners, and cloud storage providers such as Google Drive or Dropbox, use various technologies to collect information, such as cookies and other tracking technologies (e.g., web beacons, device identifiers, and pixels).
Some of the information we collect may be collected on our behalf by third-party providers.
Government agencies or law enforcement authorities. We only share information if we believe it is reasonably required to do so to comply with a law, regulation, or legal request; to protect the public's safety, rights, or property; or to identify, prevent, or otherwise address fraud, security, or technical concerns.
Storage and protection of data
We use technical safeguards to keep your information safe. SSL encrypts all data sent to and from the website
While we take security measures to protect your information, no security system is impenetrable, and due to the nature of the Internet, we cannot guarantee that data is completely secure from third party tampering while it is being transmitted over the Internet, stored on the system. us, or kept under our
How long do we preserve data?
Account and Payment Information: We store user’s account information for as long as their account is active, as well as for a reasonable period after that in case you wish to reactivate the Services. Some of your information is also retained to comply with our legal requirements, resolve disputes, enforce our agreements, support business operations, and to develop and improve our Services.
User Files: After upload or processing, all user-uploaded files, as well as processed output files, will be permanently erased. We keep the files on our servers solely to allow you adequate time to process and download them. These files are not backed up. We don't have access to your files unless you give us permission.
User Public Shared Files: Using our "Sharing" options, you can select to share processed output files with others (such as sharing them by email or by generating a public link). We make a duplicate of the file and store it for the duration of the shared link when a public link is generated for a shared file. The shared files are accessible to everyone who has the shared link. The access link and shared files will be automatically erased 7 days after they were shared.
CloudXtra is an international service. You authorize us to transmit and store your information outside of your home country, including to the Netherlands, for the reasons indicated in this policy by using our products or services. In such nations, privacy safeguards and authorities' rights to access your personal information may differ from those in your native country.
You have choices about the information we have about you, which are outlined below. You can send us an email, if you want to use these options. If you're living and a resident of the European Economic Area,then you can:
CloudXtra services are not available to children under the age of 16. If you are based in the European Economic Area (EEA), you may only use CloudXtra Services if you are over the age at which you can give your consent to data processing under your country's legislation, or if you have supplied us with verified parental consent for your use of CLOUDXTRA Services. Please notify us if you are a parent and discover that your child is using CLOUDXTRA Services and you do not want them to.
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